{"id":2059,"date":"2025-10-01T14:46:11","date_gmt":"2025-10-01T14:46:11","guid":{"rendered":"https:\/\/faqs.travelsoftservices.com\/?post_type=manual_documentation&#038;p=2059"},"modified":"2025-10-01T14:46:11","modified_gmt":"2025-10-01T14:46:11","slug":"clients-requests","status":"publish","type":"manual_documentation","link":"https:\/\/faqs.travelsoftservices.com\/es\/documentation\/key-information\/clients-requests\/","title":{"rendered":"Peticiones de los clientes"},"content":{"rendered":"<h4 class=\"wp-block-heading\"><strong>\u00bfD\u00f3nde recibo las solicitudes de los clientes enviadas por el cliente o la agencia?<\/strong><\/h4>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Solicitudes de clientes a partir de reservas activas<\/strong><\/h5>\n\n\n\n<p class=\"translation-block\">Cuando un cliente o agencia env\u00eda una solicitud relacionada con una <strong>reserva activa<\/strong>, el sistema desencadena las siguientes acciones:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\">Se muestra una <strong>alerta visual<\/strong> dentro de la reserva, as\u00ed:<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" width=\"360\" height=\"118\" src=\"https:\/\/faqs.travelsoftservices.com\/wp-content\/uploads\/2025\/10\/image-4.png\" alt=\"\" class=\"wp-image-2060\" style=\"width:840px;height:auto\" srcset=\"https:\/\/faqs.travelsoftservices.com\/wp-content\/uploads\/2025\/10\/image-4.png 360w, https:\/\/faqs.travelsoftservices.com\/wp-content\/uploads\/2025\/10\/image-4-300x98.png 300w\" sizes=\"(max-width: 360px) 100vw, 360px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\">Una copia del mensaje se env\u00eda autom\u00e1ticamente al <strong>correo electr\u00f3nico de reserva del micrositio<\/strong>.<\/li>\n\n\n\n<li class=\"translation-block\">El <strong>cliente o agencia<\/strong> tambi\u00e9n recibe una copia de la solicitud por correo electr\u00f3nico.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>C\u00f3mo encontrar reservas con solicitudes de clientes abiertas<\/strong><\/h3>\n\n\n\n<p>Puede filtrar f\u00e1cilmente las reservas con mensajes de clientes activos siguiendo estos pasos:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"translation-block\">Vaya a <strong>Back Office \u2192 Datos \u2192 Reservas<\/strong>.<\/li>\n\n\n\n<li class=\"translation-block\">En las opciones de filtro, active <strong>\"Abrir solicitudes de clientes\"<\/strong>:<\/li>\n<\/ol>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img fetchpriority=\"high\" decoding=\"async\" width=\"449\" height=\"277\" src=\"https:\/\/faqs.travelsoftservices.com\/wp-content\/uploads\/2025\/10\/image-5.png\" alt=\"\" class=\"wp-image-2061\" style=\"width:840px;height:auto\" srcset=\"https:\/\/faqs.travelsoftservices.com\/wp-content\/uploads\/2025\/10\/image-5.png 449w, https:\/\/faqs.travelsoftservices.com\/wp-content\/uploads\/2025\/10\/image-5-300x185.png 300w\" sizes=\"(max-width: 449px) 100vw, 449px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>Esto le ayudar\u00e1 a listar s\u00f3lo las reservas que tienen mensajes de usuario activos pendientes de respuesta.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">C\u00f3mo se gestionan las respuestas<\/h3>\n\n\n\n<p class=\"translation-block\">Cuando <strong>respondas directamente desde la interfaz de reserva<\/strong>, tu respuesta lo har\u00e1:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\">Se enviar\u00e1 al <strong>usuario que envi\u00f3 originalmente la solicitud<\/strong><\/li>\n\n\n\n<li class=\"translation-block\">Se <strong>copiar\u00e1 a la direcci\u00f3n de correo electr\u00f3nico de reserva del micrositio<\/strong>, garantizando la total visibilidad de la comunicaci\u00f3n.<\/li>\n<\/ul>","protected":false},"author":1,"featured_media":0,"parent":2047,"menu_order":3,"template":"","manualdocumentationcategory":[2],"manual_doc_tag":[],"class_list":["post-2059","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-faqs-travelsoft"],"_links":{"self":[{"href":"https:\/\/faqs.travelsoftservices.com\/es\/wp-json\/wp\/v2\/manual_documentation\/2059","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/faqs.travelsoftservices.com\/es\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/faqs.travelsoftservices.com\/es\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/faqs.travelsoftservices.com\/es\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/faqs.travelsoftservices.com\/es\/wp-json\/wp\/v2\/manual_documentation\/2059\/revisions"}],"predecessor-version":[{"id":2062,"href":"https:\/\/faqs.travelsoftservices.com\/es\/wp-json\/wp\/v2\/manual_documentation\/2059\/revisions\/2062"}],"up":[{"embeddable":true,"href":"https:\/\/faqs.travelsoftservices.com\/es\/wp-json\/wp\/v2\/manual_documentation\/2047"}],"wp:attachment":[{"href":"https:\/\/faqs.travelsoftservices.com\/es\/wp-json\/wp\/v2\/media?parent=2059"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/faqs.travelsoftservices.com\/es\/wp-json\/wp\/v2\/manualdocumentationcategory?post=2059"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/faqs.travelsoftservices.com\/es\/wp-json\/wp\/v2\/manual_doc_tag?post=2059"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}