{"id":2059,"date":"2025-10-01T14:46:11","date_gmt":"2025-10-01T14:46:11","guid":{"rendered":"https:\/\/faqs.travelsoftservices.com\/?post_type=manual_documentation&#038;p=2059"},"modified":"2025-10-01T14:46:11","modified_gmt":"2025-10-01T14:46:11","slug":"clients-requests","status":"publish","type":"manual_documentation","link":"https:\/\/faqs.travelsoftservices.com\/en\/documentation\/key-information\/clients-requests\/","title":{"rendered":"Clients requests"},"content":{"rendered":"\n<h4 class=\"wp-block-heading\"><strong>Where do I receive the clients requests send by the client or agency?<\/strong><\/h4>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Client Requests from Active Bookings<\/strong><\/h5>\n\n\n\n<p>When a client or agency sends a request related to an <strong>active booking<\/strong>, the system triggers the following actions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A <strong>visual alert<\/strong> is displayed inside the booking, like this:<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" width=\"360\" height=\"118\" src=\"https:\/\/faqs.travelsoftservices.com\/wp-content\/uploads\/2025\/10\/image-4.png\" alt=\"\" class=\"wp-image-2060\" style=\"width:840px;height:auto\" srcset=\"https:\/\/faqs.travelsoftservices.com\/wp-content\/uploads\/2025\/10\/image-4.png 360w, https:\/\/faqs.travelsoftservices.com\/wp-content\/uploads\/2025\/10\/image-4-300x98.png 300w\" sizes=\"(max-width: 360px) 100vw, 360px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A copy of the message is automatically sent to the <strong>microsite&#8217;s booking email<\/strong>.<\/li>\n\n\n\n<li>The <strong>client or agency<\/strong> also receives a copy of the request via email.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>How to find bookings with open client requests<\/strong><\/h3>\n\n\n\n<p>You can easily filter bookings with active client messages using the following steps:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to <strong>Back Office \u2192 Data \u2192 Bookings<\/strong><\/li>\n\n\n\n<li>In the filter options, activate <strong>&#8220;Open client requests&#8221;<\/strong>:<\/li>\n<\/ol>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img fetchpriority=\"high\" decoding=\"async\" width=\"449\" height=\"277\" src=\"https:\/\/faqs.travelsoftservices.com\/wp-content\/uploads\/2025\/10\/image-5.png\" alt=\"\" class=\"wp-image-2061\" style=\"width:840px;height:auto\" srcset=\"https:\/\/faqs.travelsoftservices.com\/wp-content\/uploads\/2025\/10\/image-5.png 449w, https:\/\/faqs.travelsoftservices.com\/wp-content\/uploads\/2025\/10\/image-5-300x185.png 300w\" sizes=\"(max-width: 449px) 100vw, 449px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>This will help you list only the bookings that have active user messages pending response.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How replies are handled<\/h3>\n\n\n\n<p>When you <strong>reply directly from the booking interface<\/strong>, your response will:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Be sent to the <strong>user who originally submitted the request<\/strong><\/li>\n\n\n\n<li>Be <strong>copied to the microsite\u2019s booking email address<\/strong>, ensuring full visibility of the communication.<\/li>\n<\/ul>\n","protected":false},"author":1,"featured_media":0,"parent":2047,"menu_order":3,"template":"","manualdocumentationcategory":[2],"manual_doc_tag":[],"class_list":["post-2059","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-faqs-travelsoft"],"_links":{"self":[{"href":"https:\/\/faqs.travelsoftservices.com\/en\/wp-json\/wp\/v2\/manual_documentation\/2059","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/faqs.travelsoftservices.com\/en\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/faqs.travelsoftservices.com\/en\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/faqs.travelsoftservices.com\/en\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/faqs.travelsoftservices.com\/en\/wp-json\/wp\/v2\/manual_documentation\/2059\/revisions"}],"predecessor-version":[{"id":2062,"href":"https:\/\/faqs.travelsoftservices.com\/en\/wp-json\/wp\/v2\/manual_documentation\/2059\/revisions\/2062"}],"up":[{"embeddable":true,"href":"https:\/\/faqs.travelsoftservices.com\/en\/wp-json\/wp\/v2\/manual_documentation\/2047"}],"wp:attachment":[{"href":"https:\/\/faqs.travelsoftservices.com\/en\/wp-json\/wp\/v2\/media?parent=2059"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/faqs.travelsoftservices.com\/en\/wp-json\/wp\/v2\/manualdocumentationcategory?post=2059"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/faqs.travelsoftservices.com\/en\/wp-json\/wp\/v2\/manual_doc_tag?post=2059"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}