{"id":2049,"date":"2025-10-01T14:38:12","date_gmt":"2025-10-01T14:38:12","guid":{"rendered":"https:\/\/faqs.travelsoftservices.com\/?post_type=manual_documentation&p=2049"},"modified":"2025-10-01T14:38:41","modified_gmt":"2025-10-01T14:38:41","slug":"clients-purchase-attemps","status":"publish","type":"manual_documentation","link":"https:\/\/faqs.travelsoftservices.com\/en\/documentation\/key-information\/clients-purchase-attemps\/","title":{"rendered":"Clients purchase attemps"},"content":{"rendered":"\n
Tracking Unfinished Purchase Attempts<\/strong><\/h5>\n\n\n\n

Our system includes a useful feature that allows you to track all purchase attempts that were not completed by a user<\/strong>.<\/p>\n\n\n\n

Whenever a user reaches the payment step<\/strong> during the booking process but, for any reason, does not finalize the booking<\/strong> (e.g., credit card denied, page closed, user clicked back, etc.), the system automatically saves that session as a Travel Idea<\/strong>.<\/p>\n\n\n\n

How to access purchase attempts<\/strong><\/h5>\n\n\n\n

To view these attempts:<\/p>\n\n\n\n

    \n
  1. Go to the Back Office and navigate to Ideas & Users \u2192 Ideas<\/strong>.<\/li>\n\n\n\n
  2. Activate the filter called “Purchase Attempts”<\/strong>.<\/li>\n\n\n\n
  3. You will see a list of travel ideas with a standard title format that includes the date of the purchase attempt<\/strong>.<\/li>\n<\/ol>\n\n\n\n

    This section will display all purchase attempts across any booking engine<\/strong>.<\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n\n
    Viewing purchase attempts only for holiday packages<\/strong><\/h5>\n\n\n\n

    If you want to see only the purchase attempts from the Holiday Packages<\/strong> engine:<\/p>\n\n\n\n

      \n
    1. Go to Ideas & Users \u2192 Holiday Packages<\/strong>.<\/li>\n\n\n\n
    2. Apply the same filter: “Purchase Attempts”<\/strong>.<\/li>\n\n\n\n
    3. The structure and behavior are the same.<\/li>\n<\/ol>\n\n\n\n
      How to view passenger details<\/strong><\/h5>\n\n\n\n

      To check the passenger data entered during the attempt:<\/p>\n\n\n\n

        \n
      1. Open the Travel Idea<\/strong> related to the purchase attempt.<\/li>\n\n\n\n
      2. Click on Quote<\/strong> to simulate the booking.<\/li>\n\n\n\n
      3. When you reach the Passenger Data<\/strong> step, you’ll see all the information that the user had previously entered.<\/li>\n<\/ol>\n\n\n\n

        This functionality is especially helpful for contacting the client and helping them complete the booking<\/strong>.<\/p>\n\n\n\n

        Real-time alerts from notifications<\/strong><\/h5>\n\n\n\n

        You can also keep track of purchase attempts using the Notifications<\/strong> section in the Back Office:<\/p>\n\n\n\n

          \n
        1. Go to Microsites \u2192 Notifications<\/strong>.<\/li>\n\n\n\n
        2. Here you\u2019ll find alert messages related to payment activity<\/strong>.<\/li>\n<\/ol>\n\n\n\n

          <\/p>\n\n\n\n

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