{"id":2022,"date":"2025-10-01T13:50:56","date_gmt":"2025-10-01T13:50:56","guid":{"rendered":"https:\/\/faqs.travelsoftservices.com\/?post_type=manual_documentation&p=2022"},"modified":"2025-11-07T09:07:59","modified_gmt":"2025-11-07T09:07:59","slug":"changes-and-cancellations","status":"publish","type":"manual_documentation","link":"https:\/\/faqs.travelsoftservices.com\/en\/documentation\/consolidated-services\/changes-and-cancellations\/","title":{"rendered":"Changes and cancellations"},"content":{"rendered":"\n

Take into account the applicable management fees<\/strong><\/h4>\n\n\n\n
Changes and Cancellations: How are they handled?<\/strong><\/h5>\n\n\n\n

Take into account the applicable management fees<\/a><\/strong><\/p>\n\n\n\n

At Travelsoft, we encourage operators to manage changes or cancellations directly with providers when possible<\/strong>. However, this depends on the type of service and provider<\/strong>, and in many cases, requests must be processed through our support team.<\/p>\n\n\n\n

To ensure proper coordination with our service providers, all requests for changes or modifications to a booking must be submitted at least 24 hours prior to the scheduled departure time or the start of the booked service.
Requests made less than 24 hours in advance will not be accepted<\/strong>, as we will not be able to process or guarantee them.
We recommend submitting any requests as early as possible to avoid any inconvenience.<\/p>\n\n\n\n

What happens if I want to modify a refundable booking?<\/p>\n\n\n\n

In many cases, for refundable services, providers do not allow direct changes<\/strong> to the existing booking. Instead, they request that the original booking be canceled and a new one made<\/strong>.<\/p>\n\n\n\n

Therefore, if the fare conditions allow, we recommend canceling the booking at no cost and making a new reservation<\/strong> with the updated information.
This is often the simplest and most efficient option.<\/p>\n\n\n\n

If you prefer not to follow this procedure<\/strong>, you can also contact us to request the modification<\/strong>, although this may be subject to fees<\/a>.<\/strong><\/p>\n\n\n\n

Here\u2019s how changes and cancellations are typically handled based on the type of service:<\/p>\n\n\n\n

Accommodation<\/strong><\/h5>\n\n\n\n

In most cases, changes and cancellations must be requested via Travelsoft<\/strong>.
We contact the supplier and handle the request in accordance with the provider\u2019s cancellation policies.<\/p>\n\n\n\n

Requests made less than 24 hours in advance will not be accepted<\/em><\/strong><\/p>\n\n\n\n

Take into account the applicable management fees<\/a><\/strong><\/p>\n\n\n\n

Transport<\/strong><\/h5>\n\n\n\n

In general, changes and cancellations must be handled through Travelsoft<\/strong>.
However, there are notable exceptions<\/strong> when the booking is made via aggregators like Travelfusion<\/strong> or NDC connections like Orchestra<\/strong>.<\/p>\n\n\n\n

In such cases, whether changes can be made will depend entirely on the airline involved<\/strong>. Below is a general reference guide based on airline flexibility:<\/p>\n\n\n\n

Airlines and change management via Travelfusion<\/strong><\/a><\/p>\n\n\n\n

Requests made less than 24 hours in advance will not be accepted<\/em><\/strong><\/p>\n\n\n\n

Take into account the applicable management fees<\/a><\/strong><\/p>\n\n\n\n

Activities<\/strong><\/h5>\n\n\n\n

Changes and cancellations of activities are usually managed through Travelsoft, since availability is limited and subject to strict provider policies.<\/p>\n\n\n\n

Requests made less than 24 hours in advance will not be accepted<\/em><\/strong><\/p>\n\n\n\n

Take into account the applicable management fees<\/a><\/strong><\/p>\n\n\n\n

Car Rental<\/strong><\/h5>\n\n\n\n

Requests for changes or cancellations must be sent via Travelsoft.
We handle the process with the supplier as long as it complies with the fare\u2019s terms and conditions.<\/p>\n\n\n\n

Requests made less than 24 hours in advance will not be accepted<\/em><\/strong><\/p>\n\n\n\n

Take into account the applicable management fees<\/a><\/strong><\/p>\n\n\n\n

Transfers<\/strong><\/h5>\n\n\n\n

As with other services, modifications to transfer bookings must generally be made through Travelsoft<\/strong>, unless otherwise indicated by the provider.<\/p>\n\n\n\n

Requests made less than 24 hours in advance will not be accepted<\/em><\/strong><\/p>\n\n\n\n

Take into account the applicable management fees<\/a><\/strong><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":152,"menu_order":2,"template":"","manualdocumentationcategory":[2],"manual_doc_tag":[],"class_list":["post-2022","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-faqs-travelsoft"],"_links":{"self":[{"href":"https:\/\/faqs.travelsoftservices.com\/en\/wp-json\/wp\/v2\/manual_documentation\/2022","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/faqs.travelsoftservices.com\/en\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/faqs.travelsoftservices.com\/en\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/faqs.travelsoftservices.com\/en\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":8,"href":"https:\/\/faqs.travelsoftservices.com\/en\/wp-json\/wp\/v2\/manual_documentation\/2022\/revisions"}],"predecessor-version":[{"id":2086,"href":"https:\/\/faqs.travelsoftservices.com\/en\/wp-json\/wp\/v2\/manual_documentation\/2022\/revisions\/2086"}],"up":[{"embeddable":true,"href":"https:\/\/faqs.travelsoftservices.com\/en\/wp-json\/wp\/v2\/manual_documentation\/152"}],"wp:attachment":[{"href":"https:\/\/faqs.travelsoftservices.com\/en\/wp-json\/wp\/v2\/media?parent=2022"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/faqs.travelsoftservices.com\/en\/wp-json\/wp\/v2\/manualdocumentationcategory?post=2022"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/faqs.travelsoftservices.com\/en\/wp-json\/wp\/v2\/manual_doc_tag?post=2022"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}