Special operations with suppliers
When it comes to accommodation services, it’s important to understand that many small or specific requests are often handled more efficiently when communicated directly with the hotel or property itself. While our team is always available to assist, hotels are usually better equipped to respond quickly and accurately to certain types of questions or needs.
For example, travelers may want to know:
- How many square meters a specific room type has
- Whether a room with two single beds can be arranged as a double bed
- If it’s possible to reserve breakfast or other meals directly with the property
- If the hotel can provide early check-in, late check-out, or luggage storage
- Whether the room has specific features like a balcony, bathtub, or sea view
- If there are amenities such as parking, baby cots, or pet-friendly services
In these cases, the hotel is the direct service provider and can give the most accurate and up-to-date information. Many properties offer easy-to-access communication channels such as email, telephone, messaging apps (e.g., WhatsApp), or even chat support through their official websites. These direct lines of communication are often the fastest way to clarify small doubts or make simple requests.
For example, if a traveler would like to request a room on a higher floor, ask about the nearest public transport, or inquire about upgrades or in-house promotions, these are typically matters that the hotel staff can manage immediately.
That said, if the guest encounters difficulties contacting the property, faces a language barrier, or needs help confirming a special request, our team is always happy to assist. We can help mediate communication or follow up with the hotel when needed. However, we encourage travelers to contact the accommodation directly for minor questions, as it can lead to a faster and more personalized response.