To ensure your request is handled as quickly and efficiently as possible, it is very important to select the appropriate subject when opening a support ticket through our contact form in the Back Office. Each topic routes your inquiry directly to the specialized team best equipped to assist you. Incorrectly categorized requests may lead to delays in response and resolution.
Below is a description of each available subject:
- Change a consolidated booking (TravelSoft Services)
Use this option to request changes to an existing booking processed through TravelSoft Services. This includes modifications such as passenger names, travel dates, times, or other details, depending on the provider’s conditions. - Cancel and refund a consolidated booking (TravelSoft Services)
Select this topic when you need to cancel a confirmed booking and request a refund. Be sure to include relevant booking references and the reason for cancellation, especially if provider policies require it. - Ask a question about a consolidated booking (TravelSoft Services)
Use this for general inquiries related to a specific booking made via TravelSoft Services. This includes questions about the status, conditions, documentation, or provider-related clarifications. - Report a system error
Choose this subject to report any technical issues or errors encountered on the platform, such as bugs, loading problems, or system failures affecting normal operation. - Add new provider or update credentials
Use this if you need to onboard a new supplier into the system or update access credentials (such as API keys, usernames, or passwords) for an existing one. - Know How
This option is for general questions about how the system works, workflows, procedures, or any clarifications needed to better understand the platform’s functionality. - Report a TravelC API related subject
Use this for any issues or inquiries related to the TravelC API, including integration errors, technical behavior, or documentation clarifications.
Important:
Choosing the correct subject significantly improves response times, as it ensures that your ticket is routed directly to the appropriate team. Misclassified tickets may be delayed or require manual rerouting, which can extend resolution time.
Please always include relevant booking references, error screenshots (if applicable), and a clear description of your request to help us assist you as efficiently as possible.