In some cases, Travelsoft applies additional management fees when our team needs to manually intervene in specific requests outside the normal booking workflow.
When are these fees applied?
These fees may be applied in the following cases:
- Request for changes in services:
When the operator asks us to modify a service (e.g. date, name, conditions), especially if the provider doesn’t allow direct changes through the system. - Refund claims for non-refundable services:
If the operator asks us to negotiate a partial or full refund for a service marked as “non-refundable”, we apply a fee for handling this exceptional request.
Management fee amounts
Fees for these special interventions are:
- Transports: [€10 per service]
- Accomodation: [€10 per service]
- Transfers Activities, Rent a car: [€10 per service]
Fees may vary depending on provider policies, complexity, or the effort involved in the negotiation.
Important notes
- These fees do not guarantee a successful outcome.
They cover the time, resources, and support involved in handling the request, regardless of the result. - The operator will always be informed before any action that involves extra fees is taken.